Golden Ratio Privacy Policy – How We Protect Your Personal Data

Introduction

Golden ratio is committed to protecting the privacy and personal information of all users on our platform, particularly players based in the Philippines. This Privacy Policy explains what data we collect, why we collect it, how it is stored and protected, and what rights you have over your own information. By using the golden ratio platform, you agree to the practices described in this policy.

What Data We Collect

We collect the following categories of information when you register and use golden ratio:

Account information – your name, date of birth, email address, username, and password when you create a player account.
Identity verification data – government-issued ID details when required for age verification or Know Your Customer (KYC) compliance.
Payment and transaction information – records of deposits and withdrawals processed in Philippine Peso (PHP) via supported channels such as GCash, Maya, QR Ph, or bank transfer.
Device and browser data – IP address, device type, operating system, browser version, and session identifiers automatically collected when you access the platform.
Usage data – pages visited, games played, betting activity, time spent on the platform, and other interaction logs.
Cookies – small data files stored on your device as described in the Cookies section below.

How and Why We Use Your Data

Golden ratio uses collected information for the following purposes:

To create and manage your player account and verify your identity.
To process deposits and withdrawals in Philippine Peso and maintain accurate financial records.
To deliver platform services including sportsbook, live casino, slot online, bingo, and related features.
To comply with legal and regulatory obligations, including anti-money laundering requirements applicable in the Philippines.
To monitor platform usage for security purposes, fraud prevention, and technical improvement.
To communicate service updates, account notifications, and policy changes.
To improve user experience based on aggregated, anonymised analytics data.

We do not use your data for unsolicited third-party marketing without your consent.

Cookies and Tracking Technologies

Golden ratio uses cookies and similar technologies to recognise your session, maintain login state, remember preferences, and gather anonymised usage statistics. Cookies do not directly identify you by name but are linked to your account session.

You may manage or disable cookies through your browser settings. Note that disabling certain cookies may affect platform functionality, such as staying logged in or accessing personalised content. We do not use tracking technologies to follow users across unrelated third-party websites.

Data Storage and Security

Your personal data is stored on secured servers with appropriate technical and organisational safeguards. Golden ratio applies industry-standard encryption for data in transit and at rest. Access to personal data is restricted to authorised personnel only on a need-to-know basis.

We retain your data for as long as your account is active or as required by applicable Philippine law. If you request account closure, we will retain only the minimum data needed for legal, financial, and regulatory compliance.

Golden ratio does not sell or rent your personal information to third parties. We may share data only in the following limited circumstances:

With payment processors and financial service providers to facilitate PHP transactions on your behalf.
With regulatory bodies or law enforcement where required by Philippine law or court order.
With technology service providers who operate platform infrastructure under strict data processing agreements.

All third-party processors are bound by confidentiality obligations and must handle your data in accordance with applicable privacy laws.

Your Rights Over Your Data

As a player at golden ratio, you have the following rights regarding your personal data:

Access – request a copy of the personal information we hold about you.
Correction – ask us to correct inaccurate or incomplete data in your account.
Deletion – request erasure of your data where there is no legal basis for continued retention.
Restriction – ask us to limit how we process your data in certain circumstances.
Objection – object to specific uses of your data, such as profiling for non-essential purposes.

To exercise any of these rights, contact our support team using the details provided at the bottom of this page.

Protection of Minors

Golden ratio does not knowingly collect data from or provide services to individuals under 18 years of age. Age verification is performed during registration. If we become aware that a minor has provided personal data, we will take steps to delete the relevant account and associated information promptly.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in law, technology, or platform practices. We will post the revised policy on this page with an updated effective date. Continued use of golden ratio after changes are posted constitutes your acceptance of the updated policy. We recommend reviewing this page periodically.

How to Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or need assistance with your account, please reach out to the golden ratio support team. Our dedicated team is available to assist Philippine players with any privacy-related concerns.

Contact email: [email protected]

You may also visit our FAQ page for common questions about account management and data handling.

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